Contact
Pick the route that matches what you need — it gets to the right place faster than a general enquiry.
Talk to us about your school
Pricing for a group, a walkthrough, or whether the product fits how your campuses actually work.
Typical response: 2 working days
Support
Something is broken or behaving unexpectedly. Include your school's portal address and what you were doing.
Typical response: 1 working day
Billing and accounts
Invoices, payment methods, changing package, or cancelling.
Billing contact address — to be supplied
Typical response: 2 working days
Data protection
Data subject requests, the DPA, sub-processor notifications, or anything for the Data Protection Officer.
Privacy contact address — to be supplied
Typical response: Within one month, as required by law
Security disclosure
Report a vulnerability. Please read the disclosure guidance first so your testing stays in bounds.
Security contact address — to be supplied
Typical response: Acknowledged within 72 hours
You do not need to talk to us to start
There is no sales gate. You can create a school account, set it up, and see the whole product before choosing a package — payment is the last step, not the first.
Before reporting a security issue
Read the disclosure guidance in the acceptable use policy. In short: do not access data that is not yours, do not run automated scans against production, and give us reasonable time before disclosing publicly. Research that stays within those bounds is welcome and will not be treated as a breach of our terms.
If you are a parent, pupil or member of staff
Contact your school, not us. Your school controls your records and holds the relationship with you — we hold the data on its behalf and cannot act on it without its instruction. If you write to us about a record, we will forward it to the school and tell you we have. The privacy policy explains why.
Registered address
Registered legal name — to be supplied
Registered address — to be supplied