Terms of service

1. Who this is between

These terms are between ▲Registered legal name — to be supplied ( “we”, “us”), of ▲Registered address — to be supplied, and the school or organisation that subscribes to Classbell ( “you”, “the school”).

They take effect when you create an account, and they apply to everyone you invite into it. The person who signs up confirms they are authorised to bind the school.

2. What we provide

A hosted school management system covering pupil and staff records, timetabling, attendance, assessment, fees and communication, at the feature level of the package you have chosen. We provide it as a service over the internet; there is nothing for you to install.

We may change or improve the service. If we remove a material feature you are actively using, we will give you at least 30 days’ notice, and if the change genuinely disadvantages you, you may terminate and receive a refund of any prepaid, unused fees.

3. Accounts and access

• You are responsible for who you invite and what permissions you give them. Roles are bound to invitations — a user cannot choose their own privileges.
• You must keep credentials secure and tell us promptly if you believe an account has been compromised.
• Accounts are for named individuals. Sharing one login between people undermines the audit trail your own record-keeping depends on.
• You are responsible for the accuracy of what you record, and for having a lawful basis to record it.

4. Subscription, billing and renewal

Subscriptions are paid in advance, monthly or annually, by card. The package you choose sets your campus, pupil and staff limits and which modules are available.

Automatic renewal

Your subscription renews automatically at the end of each term so the service does not stop unexpectedly mid-year. To make that fair:

• We email a reminder before every renewal — at least 7 days ahead for monthly plans and 30 days ahead for annual plans — stating the date and the amount.
• You can cancel at any time from within the product, without contacting us and without explaining why.
• Cancelling stops the next renewal. It does not retroactively refund the term you are in.

Failed payment

If a payment fails we will tell you and retry. Your account moves to past-due and, after a grace period, may be suspended. Suspension walls access to the portal but retains all of your data — settle the balance and your records come back intact.

5. Price changes

We can change our prices, but not to you mid-term and not without warning:

• A price change never affects the term you have already paid for.
• We give at least 60 days’ notice before an increase applies to your renewal.
• An increase at renewal is capped at 10% per year for existing customers.
• If you do not accept an increase, you may cancel before it takes effect and pay nothing further.

6. Acceptable use

Use of the service is subject to the acceptable use policy, which forms part of these terms.

7. Your data, and getting it out

You own your data. Everything your school records stays yours. We claim no ownership of it, and we acquire no licence to it beyond what is necessary to run the service for you.

We handle it as your processor, on your documented instructions, under the data processing agreement. We do not sell it, share it for anyone’s marketing, or use it to train machine-learning models.

Export

• You can export your data in a structured, machine-readable format at any time during your subscription, without asking us.
• After termination, your data remains available for export for 30 days.
• After that window we delete it from live systems. Backups age out on their own cycle.
• We will not hold your data hostage over a billing dispute. Export works even when an account is suspended for non-payment.

8. Intellectual property

We own the software, the design and the documentation. You get a non-exclusive, non-transferable right to use it for your own school operations for as long as your subscription lasts. You may not copy, resell, sub-licence, or reverse-engineer it, except to the extent the law says you may despite this clause.

Your logo, brand colour and content remain yours. You give us a narrow licence to display them inside your own portal so the white-labelling works. We will not use your name or logo as a customer reference without asking you first.

9. Availability and support

We aim to keep the service available at all times and will give advance notice of planned maintenance where we reasonably can. Support is provided at the level of your package.

10. Ending the agreement

You may cancel at any time, effective at the end of your current term.

We may suspend or terminate if you materially breach these terms or the acceptable use policy and do not fix it within 30 days of being told, if fees remain unpaid after the grace period, or if we are required to by law. We will give you as much notice as circumstances allow and will always honour the 30-day export window in §7.

If we discontinue the service entirely, we will give at least 6 months’ notice and refund prepaid, unused fees.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of this agreement in any twelve-month period is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

Neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.

These limits do not apply to your obligation to pay fees, or to either party’s obligations under the data processing agreement in respect of a breach caused by that party.

12. Warranties

We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as-is: we do not warrant that it will be uninterrupted or entirely free of defects.

You warrant that you have the right to record the data you put into the service and that doing so does not breach anyone’s rights.

13. Changes to these terms

We may update these terms. For changes that are materially adverse to you, we will give at least 30 days’ notice by email and on this page before they take effect, and you may terminate free of charge if you do not accept them. Continuing to use the service after that means you accept them.

14. General

• Assignment. Neither party may assign this agreement without the other’s consent, except to a successor of its business — in which case we will tell you.
• Entire agreement. These terms, the acceptable use policy and the data processing agreement are the whole agreement between us.
• Severability. If a clause is unenforceable, the rest stands.
• Governing law. This agreement is governed by the law of ▲Governing law — to be supplied, and the courts of ▲Jurisdiction — to be supplied have exclusive jurisdiction. This does not remove any statutory protection available to you in your own country.

15. Contact

Billing and account queries: ▲Billing contact address — to be supplied. Anything else: info@axurs.com.